![]() Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. (1) Post a return request on our Return forum within three days of receipt. ![]() you receive a product different from your order or the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or Refunds are issued once the returned products clear our inspection.ġ) An item is eligible for cancellation if: Please take into consideration that we only accept qualifying returns but not exchanges.
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